Category Archives: Leadership

In a recent listserv conversation, someone asked a very reasonable question:  What does the literature say about how change agents are received?  This was in the context of knowledge management (KM), and the inquiry stemmed from an honest attempt to … Continue reading →

Let’s face it. You cannot truly measure employee output, once you are managing people who are not producing or processing widgets per hour – people we call, erroneously, “knowledge workers.”  People who are useful and productive because of the relationships … Continue reading →